Cancellation & Refund Policy

This policy explains the deposit, balance, cancellation, weather, and refund terms for charters with Mutineers Charter Services ("Mutineers," "we," "us," or "our"). It is meant to be read together with our charter pricing and FAQ pages. To confirm the current terms for your specific booking, call or text us before you book.

1. Deposit

To hold your date, we take a 50% deposit at booking, and that deposit is non-refundable. The deposit reserves the vessel and the captain for your chosen date and time.

2. Balance

The remaining balance is due 15 days before your charter date. A separate $300 cash damage deposit is collected by the captain at boarding and returned after the charter if there is no damage to the vessel.

3. Guest cancellation

Because the deposit is non-refundable, if you cancel your charter the deposit is not returned. If you need to cancel or move your date, please contact us as early as possible — the sooner you reach us, the more options we can offer. Call (214) 277-9102 or text (903) 413-5431 and we will walk you through the current options and any notice requirements for your booking.

4. Weather and owner cancellation

Charters proceed when water conditions are safe, and the captain makes the final call on the water. A guest's personal opinion of the weather does not by itself qualify for a refund, because changing weather is an understood part of an outdoor experience on the lake.

If the U.S. Coast Guard issues an advisory or prohibits watercraft, or if the owner approves a weather-related cancellation for unsafe conditions, we will offer a reschedule or a refund in line with this policy. An owner-approved day-of weather cancellation carries a minimum service fee that covers prep work and dock and office staff time. Because that figure can change, please call or text for the current amount before you book.

5. Rescheduling

Where a reschedule is available, we will work with you to find a new date within reason. Weekend dates often book three to four weeks out, so reaching us early gives you the best chance of a convenient replacement date.

6. No-shows

If your group does not arrive for a confirmed charter and has not contacted us to cancel or reschedule, the charter is treated as used and payments are not refunded. If you are running late, call or text the dock right away so the captain can advise.

7. How to cancel or reschedule

To cancel or reschedule, contact us directly:

• Phone: (214) 277-9102
• Text: (903) 413-5431

8. Refund method and timing

When a refund is approved under this policy, we issue it to the original payment method where possible. Refunds are processed through our payment provider, and the time it takes to appear depends on that provider and your bank. We will confirm the details with you when a refund applies.